Refund Policy
Last updated: July 15, 2023
We value our customers and strive to provide a seamless shopping experience. Please review our comprehensive policy below, covering refunds, returns, and exchanges:
Refund Policy
We value our customers and strive to provide a seamless shopping experience. Please review our refund policy below:
Refund Eligibility:
Customers are eligible for a refund if the product received is damaged. Damage to the product must be reported to us within 2 days of the item’s arrival.Refund Options:
Depending on the customer’s preference, we offer partial or full refunds based on the extent of the damage. Customers have the flexibility to choose the desired refund amount.Return Process:
In the case of a full refund, we will arrange for the item to be picked up by our courier. Customers must inform us of their decision to proceed with a full refund, and the item should be handed over to our courier during the pick-up.Refund Processing:
Once we receive the returned item, our team will inspect it to verify the damage. After confirming the damage, we will initiate the refund process.
Please note:
Refunds will be issued using the Bank Transfer payment method. The refund process may take 24 hours to complete, depending on the payment provider and bank processing times.
If you have any questions or concerns regarding our refund policy, please feel free to contact our customer service team for further assistance.
Thank you for your cooperation and understanding.
Exchange Policy
Exchange Eligibility: Customers are eligible for an exchange if they wish to do so. The exchange should be within the price of the original purchase.
Exchange Conditions: The item being exchanged must be in its original condition, unused, and in its original packaging. The customer must provide proof of purchase.
Courier Fee: In the case of an exchange, the customer will be responsible for the courier fee associated with the return of the item.
Exchange Process: To initiate an exchange, customers should contact our customer service team within 3 Days from the date of purchase. Our customer service team will guide customers through the exchange process, including providing the necessary instructions for returning the item.
Please note that the policies mentioned above are subject to change without prior notice. If you have any questions or concerns regarding our refund, return, or exchange policies, please feel free to contact our customer service team for further assistance.
Thank you for your cooperation and understanding.